TERMS & CONDITIONS

TERMS OF USE

E11even Crumbs LLC Effective Date: February 11, 2026

These Terms of Use ("Terms") govern your access to and use of www.restaurantcrumbs.com (the "Site") and the services provided by E11even Crumbs LLC ("CRUMBS," "we," "us," or "our") (collectively, the "Services"). By accessing or using the Site or Services, you agree to these Terms and our Privacy Policy, available at www.restaurantcrumbs.com/privacy-policy.

1. SERVICES DESCRIPTION

CRUMBS provides restaurant marketing and catering support services, including:

• Customer support and order coordination • Catering program management and lead generation • Email marketing and outreach campaigns • SMS/text messaging customer care • Analytics, reporting, and data processing services • Related business operations support

2. USE OF THE SITE AND SERVICES

Permitted Use

You agree to use the Site and Services lawfully and in accordance with these Terms. You may not:

• Violate any applicable laws or regulations • Misuse, disrupt, or attempt to gain unauthorized access to the Site or related systems • Use the Site to transmit malware, spam, or other harmful content • Interfere with others' use of the Site • Impersonate any person or entity • Collect or harvest information from the Site using automated means

Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.

Site Access

We may suspend, restrict, or terminate access to the Site or Services at any time to protect security, integrity, availability, or to comply with legal obligations.

3. SMS/TEXT MESSAGING PROGRAM TERMS

Program Name: CRUMBS Customer Care Text Messaging

Program Description: CRUMBS uses text messaging for customer care conversations and support. Unless explicitly stated otherwise, our SMS conversations are initiated by you texting us first, and we respond to assist with your request (e.g., catering order modifications, timing, quantities, notes, and issue resolution).

Message Frequency

Message frequency varies based on your conversation and support needs. This is not a recurring message program unless you are enrolled in a specific promotional campaign (in which case you will receive separate terms).

Costs and Rates

Message and data rates may apply depending on your mobile carrier and plan. Standard messaging rates from your carrier will apply to each message sent and received. CRUMBS does not charge for text messages, but your carrier may.

Opt-Out Instructions

STOP: Reply STOP at any time to opt out of text messages. You will receive a confirmation message that you have been unsubscribed. After opting out, you will no longer receive text messages from CRUMBS unless you re-initiate contact.

HELP: Reply HELP for assistance or more information. You can also contact us at Hello@Restaurantcrumbs.com or 617-651-4080.

Customer Support

For customer support regarding text messages or our Services:  Email: Hello@Restaurantcrumbs.com Phone: 617-651-4080 Mailing Address: 11 Doyle Drive, Wappingers Falls, NY 12590

Privacy Policy

Information collected through text messaging is subject to our Privacy Policy, available at www.restaurantcrumbs.com/privacy-policy. We do not share mobile contact information with third parties for marketing purposes. Text messaging opt-in data will not be shared with any third parties.

Carrier Liability

Carriers are not liable for any delayed or undelivered messages. Message delivery is subject to carrier network availability and may be affected by factors outside our control.

Supported Carriers

Our text messaging services are available on all major U.S. carriers. If you change carriers or phone numbers, you may need to re-opt-in to receive messages.

4. INTELLECTUAL PROPERTY

The Site and its content (including text, graphics, logos, images, software, and other materials) are owned by or licensed to CRUMBS and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, reproduce, republish, download, display, post, transmit, or create derivative works from any content on the Site without our prior written permission. You may view and print pages from the Site for your personal, non-commercial use, subject to these Terms.

5. USER CONTENT

If you submit content to us through the Site or Services (e.g., feedback, questions, comments) ("User Content"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content in connection with operating and improving our Services.

You represent that you have all necessary rights to submit User Content and that it does not violate any third-party rights or applicable laws.

6. THIRD-PARTY SERVICES AND LINKS

The Site may reference, link to, or integrate with third-party services, websites, or content. We do not endorse and are not responsible for third-party content, policies, practices, or services. Your interactions with third parties are solely between you and them.

7. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our Privacy Policy (available at www.restaurantcrumbs.com/privacy-policy) explains how we collect, use, share, and protect your information. By using the Site or Services, you consent to our Privacy Policy.

We maintain a comprehensive information security program and comply with applicable data protection laws, including CCPA, CAN-SPAM Act, TCPA, and GDPR principles. We do not sell personal information.

8. DISCLAIMERS

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRUMBS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRUMBS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR USE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CRUMBS and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Site or Services, (b) your violation of these Terms, (c) your violation of any rights of another party, or (d) any User Content you submit.

11. DISPUTE RESOLUTION

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or your use of the Site or Services shall be resolved in the state or federal courts located in Delaware. You consent to the exclusive jurisdiction of such courts.

12. TERMINATION

We may suspend or terminate your access to the Site or Services at any time, with or without cause, with or without notice, for any reason including violation of these Terms. Upon termination, your right to use the Site and Services will immediately cease. Sections that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and governing law) will survive.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Updated Terms will be posted on this page with a revised effective date. Material changes will be notified via email or prominent notice on the Site (where appropriate). Continued use of the Site or Services after changes become effective constitutes acceptance of the updated Terms.

14. GENERAL PROVISIONS

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CRUMBS regarding the Site and Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

No waiver of any provision of these Terms will be deemed a further or continuing waiver of such provision or any other provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms at any time without notice.

15. CONTACT INFORMATION

Questions or concerns about these Terms? Contact us:

E11even Crumbs LLC Email: Hello@Restaurantcrumbs.com Phone: 617-651-4080 Mailing Address: 11 Doyle Drive, Wappingers Falls, NY 12590

END OF TERMS OF USE

By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.