Privacy Policy

E11even Crumbs LLC Last Updated: February 11, 2026

INTRODUCTION

This Privacy Policy explains how E11even Crumbs LLC ("CRUMBS," "we," "us," or "our") collects, uses, shares, and protects information when you visit www.restaurantcrumbs.com (the "Site"), communicate with us, or use our services (collectively, the "Services").

Our Services may include customer support, catering program support, email marketing and outreach on behalf of CRUMBS and/or our clients, analytics and reporting, data processing services, and related business operations support.

1. INFORMATION WE COLLECT

A. Information You Provide

Contact information, order/support details, communication content, and client/account billing information.

B. Information Collected Automatically

Device and browser data, usage data, cookies and similar technologies.

C. Information From Third Parties

Information from service providers, business contact data, and information provided by our clients.

2. HOW WE USE INFORMATION

We use information to provide and improve Services, respond to inquiries, operate email and outreach programs, maintain records, monitor security, and comply with legal obligations.

Limitations on Use:

We do not use client data to train AI models, create derivative works for our benefit, or share/sell client data for unrelated purposes.

3. DATA PROCESSING ON BEHALF OF CLIENTS

When providing Services to clients, we act as a data processor or service provider. Our clients are data controllers who determine how personal information is processed. We process data only per client instructions.

Your Rights Regarding Client Data:

If your information was provided by one of our clients, direct privacy requests to that client. We will assist clients in responding as required.

4. EMAIL COMMUNICATIONS (CAN-SPAM)

We follow CAN-SPAM Act requirements. Marketing emails include unsubscribe mechanisms, and we honor opt-out requests promptly (within 1 business day).

5. SMS/TEXT MESSAGING

CRUMBS text messaging is used for customer care conversations and support. Unless explicitly stated otherwise in a specific program, our SMS conversations are initiated by the recipient (you) texting us first, and we respond to assist with your request (e.g., catering order modifications, timing, quantities, notes, and issue resolution).

• Opt-out: Reply STOP at any time to stop receiving messages • Help: Reply HELP for assistance • Message frequency: Varies based on your conversation • Rates: Message and data rates may apply depending on your carrier/plan

Mobile Data Statement

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with vendors who help deliver messages (e.g., communications platforms) only to provide the services you request, and under contracts requiring confidentiality and security.

6. HOW WE SHARE INFORMATION

We share with service providers (under confidentiality agreements), for legal/safety reasons, in business transfers, or with consent.

We do not sell personal information.

7. COOKIES & ANALYTICS

We use cookies for functionality and analytics. Control cookies through browser settings.

8. DATA SECURITY

We implement a comprehensive information security program with administrative, technical, and physical controls including:

Security policies, employee training, access controls, encryption, firewalls, authentication, patches, malware protection, secured facilities, vendor management, and incident response procedures. While we use industry-standard measures, no system is 100% secure.

9. DATA BREACH NOTIFICATION

In the event of a data breach, we will: (1) investigate promptly, (2) notify affected individuals per applicable law, (3) notify clients within 48 hours if client data is affected, (4) cooperate with investigations, (5) take remedial action, and (6) notify authorities as required.

10. DATA RETENTION & DELETION

We retain information as reasonably necessary to provide Services and meet legal obligations. Client data is returned or deleted within 30 days of termination unless otherwise required. Some data may remain in backups temporarily.

11. YOUR CHOICES & RIGHTS

California Consumer Privacy Rights (CCPA)

California residents have rights to know, delete, correct, and opt out of sale/sharing of personal information.

CRUMBS does not sell personal information.

We collect: Identifiers (name, email, phone, IP), Commercial information (order history), Internet activity (Site usage), and Professional information (company, role).

Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, and other states may have similar rights. Contact us to exercise rights.

12. INTERNATIONAL DATA TRANSFERS

Services are operated in the United States. International transfers use Standard Contractual Clauses or other legally recognized mechanisms as required.

13. CHILDREN'S PRIVACY

Our Services are not directed to children under 18. We do not knowingly collect information from children.

14. CHANGES TO THIS POLICY

We may update this Policy periodically. Continued use after changes means you accept the updated Policy.

15. CONTACT US & PRIVACY REQUESTS

E11even Crumbs LLC Email: Hello@Restaurantcrumbs.com Phone: 617-651-4080 Mailing Address: 11 Doyle Drive, Wappingers Falls, NY 12590

Privacy Request Process

To exercise privacy rights: (1) Submit request to Hello@Restaurantcrumbs.com with 'Privacy Request' in subject, (2) Provide verification information, (3) Specify your request, (4) Allow 45 days response time. We will not discriminate for exercising rights.

16. COMPLIANCE CERTIFICATIONS & STANDARDS

CRUMBS complies with: CAN-SPAM Act (email), TCPA (text messaging), CCPA (California residents), PCI DSS (where applicable), and GDPR principles (international transfers). We periodically review and update practices to align with evolving legal requirements.

END OF PRIVACY POLICY

By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy.